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To support our program with health and sanitation practices:

1. Stay home if you are sick or become exposed to the Coronavirus.      *Healthcare workers, we understand this is pretty much inevitable. The states rule on this is to practice good health and hygiene practices, monitor your health, adhere to social distancing when possible, and isolate when necessary.

2. Keep your child home if they are sick or become exposed or someone in the household becomes exposed to the virus.

3. We understand your child needs high quality care and you need to be able to attend school or work. In effort to stay open and keep everyone safe, we will increase our cleaning and sanitization procedures of our classrooms and center. We already practice handwashing, but we be diligent in helping your child wash thoroughly and frequently and sanitize toys and other play materials daily.

COVID-19 /Coronavirus Updates 

Our current policies regarding tuition payments do remain in affect which are:

Families are contracted for a specific weekly schedule as indicated in your enrollment paperwork. Payment for this contracted schedule is required every week, year-round whether or not your child attends. While we understand the burden families may face if they cannot work due to childcare disruptions, we also must look after the welfare and retention of our staff and future longevity of the program; meaning we need to make sure there is a center and staff to return to following this or we will not be able to care for your child/ren. No credits are given for absences, holidays, or closures due to inclement weather, power outages, or other situations beyond our control unless parents opt to use vacations days that they may have available. Our minimum requirement for care is 1 full day or 2 half days a week. Payments are prepaid and due on Fridays for the following week of care. While we understand this may be a hardship, it is essential to the financial stability of the program and we are willing to work with families so they too can remain financially stable during this state of emergency. Things may change with this should funding, resources or other measures or rulings become available to us.

Child care is an important piece of our state’s response to the COVID-19 crisis. As essential employees are called into action, Playful Hearts is dedicated to continue providing safe, quality child care for the children of healthcare workers and essential first responders, ensuring they can dedicate themselves to the needs of our community.

We are committed to taking the necessary additional precautions to keep everyone (you, your child/ren, and the staff) safe, while continuing to provide an enriching learning environment to meet the overall well-being of children and their families. Working closely with our own medical advisor, licensing/DCF, Washington COunty Health Dept, and other sources we have come up with improved practices to better serve those on the front lines of the COV-10 pandemic. As a result, we have implemented the following new and/or improved safety precautions: 

  • Strictly enforcing our illness exclusion policy in addition to the states COVID-19 sick child Amendment
  • Temporary suspension of our family dining program
  • Health and Safety training for our teachers and staff
  • Increased sanitation and hygiene practices



* NOTE: If your child is quarantined from school or has had direct contact with someone with COVID, WI DCF and the Washington Ozaukee County Health Departments require a 10 day quarantine from  child care.